Never Split the Difference

by Chris Voss

⭐ 4.4/5

Lenny's Take:

“Game-changing negotiation tactics that work in boardrooms and everyday conversations. Voss's techniques are practical and immediately applicable.”

About This Book

Former FBI hostage negotiator Chris Voss shares the field-tested strategies he used in high-stakes international negotiations. This book teaches tactical empathy and other negotiation techniques that can be applied to business and personal relationships.

Key Takeaways

▸Use tactical empathy to understand and influence others
▸The power of mirroring and labeling emotions
▸How to get to 'that's right' instead of 'you're right'
▸The importance of calibrated questions
▸Creating the illusion of control for the other party

Book Details

Genre:Negotiation/Business

Published:2016

Pages:288

Publisher:Harper Business

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